Your Questions Answered
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Talk to Us About Your Product Q & A's or Tips...
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Share with us your skincare wants and needs. Click on the "contact us" link below to send us your questions, and we will be happy to give you your answers and list them here to share with others!
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Your Questions and Answers
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Q. I have recently started using some of your products and after reading a couple of reviews on the internet I am a little worried and wanted to check in with you to make sure I am not going to create problems for my skin. I have medium skin (has a tendency to get oily with a couple of dry patches).
1. I am currently using your Daintree Essential Multi-defence Day moisturiser in the morning but I find it leaves my skin feeling greasy.
Is it appropriate for my type of skin? Also, it says it has some sun protection - I have really sensitive skin prone to sunburn - is this moisturiser enough to protect from sun damage or should I wear a sunscreen on top?
2. After cleansing and toning in the evening I alternate between the Daintree AHA Cream (makes my skin feel really nice and smells beautiful) and the Ultra Rich Night Cream with Bergamot and Palmarosa (leaves my skin feeling very greasy). Are these two creams appropriate for my skin type and for night time use? Do you suggest I alternate or cut one out?
I read that the AHA cream can cause pimple outbreaks and is only good for a week or two - is this true? I have only just starting using it and I'm worried!
3. I also have the eye serum and I'm not sure whether I should apply it after the moisturiser - i.e. should I apply moisturiser to the eye area (I have heard this is not usually advised) or just the eye serum?
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A. Firstly, please try not to worry as stress can create problems for the skin!
What we always like to advise is for you to try all products in small amounts first, and then work up to around that suit you best, depending on your environment, lifestyle, diet and hormonal/stress levels. You should not therefore have your skin feeling greasy, however you can blot any excess away with tissues.
Always use less product if you're finding it is not absorbing, and make sure you are exfoliating so your skin is absorbing the product, rather than it sitting on a layer of dead skin cells and not penetrating as best it can.
The SPF in our Multi-Defence is 15SPF, and you shouldn't be using anything stronger for this on your face, where the skin is more delicate then your body (where you should be using 30SPF). And as with all sunscreens, one should reapply every few hours if you are out in the sun for optimum protection.
What causes pimples is hormonal changes, and then blocked or polluted skin will make the situation worse, so a skincare product which is clean and sterile should not create pimples, so as outlined on our AHA packaging, you can alternate this product every 30 days with another exfoliant.
The eye serum can be used alone or over your general moisturiser (for deeper moisturising if you need it) - so it is really important with skincare to monitor the condition of your own skin first, and then adapt the product and use it to best suit you.
I hope this helps, and you're very welcome to email me for any further clarification - skincare is indeed a science, but it also involves a lot of common sense and self care and monitoring!
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Q. Realised your product contains AHA ingredient. Heard before that AHA is detrimental to skin. Can you explain?
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A. While we cannot explain what other people claim, we can explain how TNS uses Alpha Hydroxy Acids.
TNS uses AHA in concentrations of 1-2% so as to provide a gentle peel
over time, rather than an aggressive action within a short period.
Concentrations of less than 4%, especially within a moisturising formula, are proven to be effective and gentle - even on sensitive skins.
At this time, we have not combined AHA and sunscreen, because sunscreen is not stable at the pH required to make the AHA effective.
What you may have heard about is how skincare practitioners use AHA's,
and the concentrations determine who can use it.
For example, cosmetologists can be registered to use AHA products with a concentration of 20% to 30%, and these peels give results similar to microdermabrasion - erasing fine lines/giving the skin a smoother appearance with 1 to 3 applications and then need to be repeated every 3 to 6 months to maintain this skin appearance.
Doctors can use AHA products with a concentration of 50% to 70%.
These treatments also erase fine wrinkles and remove surface scars, but the effects last longer - up to 2 to 5 years.
As always, we recommend you consult your doctor if you have concerns with any products you are considering using.
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Q. I'm currently using the White Silk range. I used to have combination oily and quite dry skin, and bought the range so as to balance my whole skincare routine. My skin is less oily, but I still have dry flaky skin in some areas and it's drier overall. Do you have any suggestions?
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A. Combination oily-and-quite-dry skin is difficult to contain, and could be described as problem skin - however it is your skin and you are doing the best you can!
You basically have the two opposites to contend with and what you have done is the best option, getting your skin into a more balanced framework.
Dry skin can be caused by many things: air-conditioning, diet, stress, dehydration, lack of/too much exercise, different seasons/allergies, medication, etc. however one of the main reasons is purely genetics and hormones - how you are wired (so to speak!).
For further skincare information, you are welcome to check out the link on our Daintree page under 'TNS Products', called My Personalised Skincare Program.
It seems while the White Silk range has helped control the oil, it is not the exact product to then help with your dry outbreaks.
I'd suggest that you try the Daintree Antioxidant Facial Exfoliator, but only use it very gently and regularly to help carefully take off the dry skin on a regular basis.
This will allow your skin to more readily absorb the nutrients in the creams, therefore allowing your skin to resurface with less dryness (we shed our outer layer of skin every month, on average).
One other ingredient you definitely need with your skincare regime is patience.
With oily-and-quite-dry skin you may need to wait a couple of months before you see a "settling" of the surface of your skin.
Take a gentle approach and I'm sure you'll see benefits.
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Q. With oily roots and fine, damaged hair, should I buy the Extra-Body Shampoo or the Extra-Care Shampoo?
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A. Shampoo is a very straightforward product for all hair. It cleans the hair follicle. It can, however, be much more important for the scalp than we give it credit for! The wrong shampoo and not rinsing properly can cause skin to itch and become inflamed if the shampoo or regime is too harsh for your scalp.
A harsh shampoo can actually encourage the scalp to be oily, because your scalp is overcompensating with oil production to try and stay moist and healthy!
An oily scalp should be allowed to get back into balance, so I strongly suggest you NOT wash your hair or scalp for a few days at a time (this will then enable your overactive oil glands to stop producing oil at an alarming rate, as they are trying to compensate for no oil - a bit like a steam train, you have to take the steam out of it to slow it down!!!).
Although you may not like the sound of this, as it will make your hair feel oily in the short term, you'll have to get over the "catch 22" of that in order to have less oily hair in the long term.
You should also always moisturise/condition your scalp after cleansing/shampooing it or it may dry out.
If your scalp recognises that it has moisture from the conditioner it will slow down the oil production to compensate.
Your need to get your scalp into thinking it doesn't need to produce oil - because you are already feeding your scalp with moisturiser/conditioner.
You need to take steps to get your scalp back into balance, and I'm afraid there is no easy "shiny" way about it - you will have to be oily for a little bit to redress the balance so that you can be less oily later!
Shampoos and conditioners will weigh down hair if they are not washed out fully - FULLY! You hair and scalp will take what they need from a shampoo or conditioner, but you must rinse out the excess, unused product on your hair follicle and scalp - twice - and gently. If you truly rinse your hair properly, then you will see big results.
To care for colour-treated hair, we also recommend you try either our Extra-Care Shampoo and Conditioner, which have been formulated to care for chemically-treated hair, or our Colour-Hold Shampoo and Conditioner, which have been designed specifically to care for and maintain colour-treated hair.
Our Leave-In Conditioner Mist will soften your hair and make it easier to manage without weighing it down or impacting on the scalp.
You can also give a little added TLC to chemically-treated hair with our Super-Shine Mask - it is magnificent!
This hair mask is very gentle for the hair shaft and really really helps with brittle ends.
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Q. I have oily and acne prone skin, do you have face care products that work for me? Can you recommend cleanser, toner, moisturizer, scrub and mask?
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A. Acne appears after the pores of the skin have become clogged and inflamed due mainly to hormonal changes.
These changes cause the skin to over-produce the skin's natural oils, called sebum, and if those excess oils are not managed carefully, they will mix with everyday pollutants on the skin and normal shedding dead skin cells, and cause even more reaction on the skin.
If you add stress (which can include low self-esteem, a pressured existence due to deadlines and results etc) and a bad diet, then this will make the acne worse.
Managing stress is a key element to overpowering acne, so a more relaxed, time-out approach with personal skincare to make you feel better and keep your skin cleaner is the first natural step to breaking the acne cycle.
And because the skin is in a stressed state, be gentle and start off using less product rather than more.
BATH - A cleansing bath, that is not too hot, once a week, will help you relax and gently open the pores.
MASSAGE - Getting a body massage is a great way to detox your whole body, helping to flush built-up toxins out of your system.
MEDITATION - Light a candle, find a quiet space and think positive thoughts. Make time to smile.
SKINCARE - Try gentle, plant-active products that do not have nasty chemicals and preservatives that can make the skin over-react.
We recommend Daintree Foaming Cleanser, Daintree Balancing Softening Toner, Daintree Healing Hydrating Moisturiser - or if you prefer a lighter moisturiser, our Terra Firma Feather Light Facial Lotion - Daintree Antioxidant Facial Exfoliator, and Terra Firma Pure Clay Facial Mask Make-Over.
If the excess oil and impurities are there, then we may as well treat them naturally and gently the best way we can.
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Q. Can I use a scrub and mask while my skin is experiencing breakouts?
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A. Yes, you can - with common sense.
Obviously, if your skin is in such a state that using a scrub/mask causes you pain, and makes the situation worse, then don't use a scrub or mask.
Don't use too many products on your skin because this may cause your system to produce even more sebum to fight the foreign intruders - as clean and nice smelling as they are to your nose, try telling that to your oil glands!
It is most important to recognise that any acne phase will pass (and it may come back again, unfortunately) along with the natural rhythms of your hormones.
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